Client Services

The Mount Sinai Genetic Testing Laboratory, as part of the Icahn Institute and Department of Genetics and Genomic Sciences, is dedicated to providing exceptional customer service. Our comprehensive testing menu includes molecular, cytogenetic, and biochemical analyses, accommodating even the most unique of cases.

From specimen pick up, to test ordering and processing, and providing test results, our goal is to make the testing process as smooth and efficient as possible. Our helpful client services team is available for any ordering support you may need.

When ordering a test, please include the appropriate test requisition and consent forms, along with your patient’s specimen. Both forms can be found under the individual test information on our Test Catalog page. Also, when sending over the specimen, please let us know how you would prefer to receive the test results. We can send the results by mail, fax, phone, secure email, or online web portal. 

There are several options available for specimen pick-up. You can call us at 212-241-7518 to find out if we service your area. We have contracted with many local courier services that can pick up the specimen and bring it to our lab for quick processing.

If you are out of our service area, please arrange for overnight delivery of your specimen to one of the following shipping addresses: 

Monday – Friday Delivery
Mount Sinai Genetic Testing Laboratory
Atran Building
Room 2-25
1428 Madison Avenue
New York, NY  10029 

Saturday Delivery
Mount Sinai Outreach/Genetics
1425 Madison Ave
8th Floor, Room 872
New York, NY 10029


All of our tests have been approved by the New York State Department of Health. We also hold the following accreditations:

For more information about the standards labs must meet to receive a clinical laboratory permit, visit the New York State Department of Health website.

Learn more about the Laboratory Accreditation Program of the College of American Pathologists