FAQ

Following are our responses to some of the most frequently asked questions regarding the Freezer Farm facility.

A: Our hours of operation are Monday thru Friday 9 am to 5 pm.

A: Samples can be accessed Monday thru Friday at the recommended hours of 1 to 5 pm and in the morning by contacting the Laboratory Manager at 212-241-7582 or 212-824-8829.

A: Your freezer(s) and/or samples can be arranged to be moved by contacting the Laboratory Manager and BRP personnel who will inform you of the necessary forms that would need to be filled out, of the space availability, and an appropriate date and time to relocate your valuable material.

A: We are located in the Hess building, Floor SC2M, Room 106. Access to the facility is restricted and monitored to secure our client’s valuable samples; coordinating a sample deposit and/or withdrawal is recommended for proper monitoring of the facility.

A: Absolutely, a tour of the facility can be coordinated with the manager at an arranged time. The manager and staff will explain the facility’s functions, hours of operation, and answer queries you may have while touring the facility.

A: Yes, in partnership with Novare Biologistics your freezer(s) can also be stored at Novare’s Freezer Farm facility in the Bronx. You would be placed in contact with Novare’s management and they will help guide you to the necessary paper work and personnel to transfer your valuable material. You can contact Novare at 347-964-5051 and e-mail at gm@novarebiologistics.com.

A: Yes, the Laboratory Manager will provide you with an itemized cost breakdown, and will also guide you to the Biorepository and Pathology CoRE’s service request website iLab Solutions.