Competencies and Requirements

The Master’s Degree in Health Care Delivery Leadership provides the opportunity for you to further develop and refine the following professional attributes that are critical to success in the health care delivery industry:

  • Lead in evaluating models and crafting strategies that guide health care organizations toward successful adoption of, and adaptation to, changes in policy and management.
  • Be critical consumers of the major literature about health care delivery and reform, with the ability to judge the quality of prominent proposals for innovation in health care systems, and a capacity to discern challenges in the translation of theories into practice.
  • Know how to locate, interpret, and apply reliable evidence from multiple sources, both qualitative and quantitative, to organizational problem solving.
  • Analyze the political, financial, competitive, and global aspects of health care organizations and assess the influence of external developments on the organizations in which they have, or aspire to have, leadership roles.
  • Bridge, both conceptually and institutionally, the worlds of clinical-care medicine and population-based health improvements.

Program Competencies and Expectations

Our program allows you to learn about leadership development, improve your technical and substantive knowledge, and further develop your conceptual reasoning.

Domain A: Personal Leadership Development

The program will enable you to:

  • Learn to build and manage team decision making
  • Update and improve project leadership skills
  • Lead change management processes
  • Manage conflict
  • Develop cultural competence to serve heterogeneous populations
  • Recognize and analyze the ethical dimensions that arise in the course of health care delivery

Domain B: Technical and Substantive Knowledge

The program will provide opportunities for you to learn how to:

  • Use financial information in strategic decision making
  • Navigate medical reimbursement and payment systems
  • Use economic analyses to understand major market influences and to find organizational cost effectiveness and efficiencies
  • Identify successful models of cost containment that enhance quality service delivery
  • Apply operations management tools/practices towards performance improvement and optimization
  • Apply basic tenets of human resource management to health care delivery problems
  • Appraise the use of evidence-based and leveraged translational science for decision making in health care delivery
  • Articulate the role of information systems and technologies in improving patient-centered health care delivery
  • Understand the content and likely implications of the Affordable Care Act and the nature of the regulatory system
  • Identify potential methods for managing patient growth under ACA
  • Analyze social and behavioral determinants of health
  • Craft potential solutions to the major challenges of public health interventions
  • Apply principles of safety and risk management towards improving health care delivery effectiveness
  • Understand the strengths and limitations of innovations in clinical microsystems

Domain C: Conceptual Reasoning

You will further develop your ability to:

  • Understand rationales, theories and political models of health care policy making
  • Learn strategy creation and implementation methods
  • Learn and apply processes for creating and employing innovation
  • Improve problem-solving skills
  • Enhance knowledge of strategic communication strategies and principles
  • Learn legal perspectives and context about health care delivery issues

Computer and Technical Requirements

Students in the MS Program in Health Care Delivery Leadership are required to have a computer that meets the following specifications:


  • Processor: Minimum Intel® Pentium® 4 ( we recommend later versions)) 1.4GHz or faster for Microsoft® Windows® XP or Windows 7; 2GHz Pentium 4 (or equivalent) or faster processor for Windows Vista®
  • Operating System: Windows XP, Vista, or Windows 7 or 8 (or latest version)
  • Memory: 1GB RAM or higher recommended
  • Browser: Internet Explorer, Firefox or Chrome (latest editions)
  • Plug-ins: Adobe Flash Player 10.1 (or latest version)  and Adobe Reader (or latest version)


  • Processor: 1.83GHz Intel Core™ Duo or faster processor
  • Operating System: Mac OS X, 10.5, 10.6, or 10.7.2 (Intel, or latest version)
  • Memory: 1GB recommended or higher
  • Browser: Firefox, Safari 4 or 5, or Chrome
  • Plug-ins: Adobe Flash Player 10.1 and Adobe Reader (latest versions)

Java Requirements:

  • PC
    Windows XP, Vista, 7,8: 1.6, 1.7 (Java SE 6 & Java SE 7), Java Access Bridge 2.0.1
  • Mac
    OS X: Apple Java 1.5.0_16 +(J2SE5-32 bit), Apple Java 1.6.0_07 +(J2SE6-64 bit), Oracle Java 1.7
  • Linux: 1.6, 1.7 (Java SE 6 & Java SE 7), 64 bit JVM's with 64 bit Operating Systems Webcam and microphone
  • Webcam and microphone
    If your PC doesn’t have a built-in webcam or microphone, we recommend you acquire: