HSD builds and tests products that contribute to practice improvement. These products will not only benefit staff at the practice and system levels, but will also have a major impact on patient experience through the delivery of patient-centered care. For example, the Real-Time Patient Feedback Tool is meant to provide practices with real-time insights into patient experiences.
These insights then drive the practice’s daily clinical and operational decisions around care delivery.
A sample of the HSD-designed products, include:
- Real-Time Patient Feedback Tool
- Digital Transformation Platform
- Transformation Toolkits
- Primary Care success framework
Practice Transformation for High Need and Primary Care Model Delivery
HSD will deliver care model innovation for two streams of care delivery: primary care and high need patient care.
HSD will design processes to drive transformation in primary care and high-need practices. To do so, HSD spends time at practices that serve as Discovery Sites, which are fully-functioning Mount Sinai primary care practices that are partnered with the HSD team to assist in the research and development of primary care innovative solutions. This engagement offers insights and unique perspectives on the challenges faced by busy, high-demand practices. It ensures any products designed respond to real-world needs.
Products are intended to facilitate practice improvements and are designed within three focal areas:
- Staffing support
- Information visibility
- Patient experience
To design optimal care delivery health systems, HSD commits to maintaining current knowledge of national peer practices engaged in transformative work. HSD also builds strong partnerships with international partners delivering care in forward-thinking ways. The team believes best practice insights for healthcare must be gleaned from both global and local examples through partnerships and with international focus.
Training and Visibility
The HSD team commits to training Mount Sinai Health System medical students, graduate trainees, and medical specialty residents. To do so, HSD partners with the Arnhold Institute Education Team to enhance the medical education curriculum. The HSD team also offers practical on-the-ground experience for interested trainees. It uses a system design approach to transform the healthcare system while ensuring the team is training and equipping the next generation of health leaders to apply these tools in their future careers.
HSD maintains a national presence with attendance and presentations at multiple conferences. In 2016, the team presented on the main stage of the annual Mayo Clinic Center for Innovation Transform conference, with their presentation titled “Tension of Change” (video).