Meet the Team
Andrea brings ethnographic research methods and a human-centered design process to the Institute’s work in strengthening community health systems. Prior to joining Mount Sinai, Andrea worked as a designer in the public health realm: first as a Data and Communications Designer at the NYC Department of Health and Mental Hygiene, and then as a Service Designer in a collaborative, multi-stakeholder effort to understand and address the health needs of people struggling with opioid use disorder in the South Bronx. Andrea also has six years’ experience on Madison Avenue as an Art Director where she directed multiple, global healthcare brands through successful product launches, including the development and execution of brand identities, campaign stories, data visualizations, as well as digital UI and print design.
Andrea received her Masters of Fine Arts in Design for Social Innovation from the School of Visual Arts where she worked on applying the creative process to the improvement of complex social systems. She received her Bachelors of Business Administration and Graphic Design from the University of Notre Dame.
Dr. Ballard studies the effects of interventions to improve the performance of community health workers in low-income countries and conducts research on methodological issues related to the evaluation of complex social interventions. Her research on the community health worker program optimization practice was recently included in the World Health Organization’s first guideline on community health workers.
Dr. Ballard conducted one of the earliest syntheses of existing guidance concerning the practice of overviews of reviews practice and led the development of a proposed methodological checklist to minimize risk of bias in overviews. This proposed checklist is now being employed by overviews in the Cochrane Database of Systematic Reviews and is recommended by Australia’s National Health and Medical Research Council in their draft guidance on assessing risk of bias.
At Mount Sinai, Dr. Ballard is conducting research and developing knowledge products that will catalyze the adoption of high-impact community health systems design across the community health ecosystem and create an enabling environment for quality. Dr. Ballard is the Director of the Community Health Impact Coalition, a quality of care initiative by practitioners in 15+ countries who are working together to build, test, and scale community health delivery models that serve high-risk populations. Leveraging implementation research, health technology, and model health systems, the Coalition will advocate for and support actionable, evidence-based policy change.
Assistant Professor and Lead Economist
Aaron Baum is an Assistant Professor in the Department of Health System Design and Global Health and an Economist at the Arnhold Institute for Global Health, both at the Icahn School of Medicine at Mount Sinai. His research applies methods from empirical economics and statistics to evaluate and personalize the targeting of health services and policies. His work has been published in leading health policy and clinical journals, including Health Affairs and the Lancet Diabetes and Endocrinology.
Dr. Baum has a long-term interest in improving access to quality health care services for vulnerable populations. He was part of the team that started City Health Works in Harlem NY, a Robert Wood Johnson Foundation funded organization that employs community workers to deliver home health coaching and care coordination services to Medicaid beneficiaries. He was also previously a technologist in residence at Cornell Tech, where he helped design a digital nutrition application to scale-up access to registered dietician services under Prof. Deborah Estrin, who was named a MacArthur Fellow in 2018. In partnership with the largest microfinance institution in Haiti, he was part of the team that developed a community health entrepreneur program that has now been scaled up to reach millions of rural, low-income women and children.
Dr. Baum has a secondary appointment in the Department of Genetics and Genomic Sciences at Mount Sinai, and he is also affiliated with the Veterans Health Administration (New York Harbor), the Department of Medicine at Stanford University, and the Harvard Center for Primary Care. He studied mathematics at the University of Chicago and worked in finance and international development (microfinance and global health) before graduate school. He has a PhD from Columbia University, where he focused on health and development economics.
PhD, Columbia University
BS, University of Chicago
UX UI Designer
Nick is a strategic and service designer from Oakland, California. His design experience spans across the non-profit, education, healthcare, behavioral health, tech, and social service sectors.
As a part of the Arnhold Institute's Health System Design team, Nick leads development for the Staff Feedback Board, a collaborative space to communicate staff ideas that help proactively improve patient care, and the patient experience visualization, a feedback mechanism for increased patient engagement. Additionally, Nick has developed a Patient Voice for Innovation workshop for clinic managers, doctors, and administrators. Before entering the world of design, Nick worked as a chef, and started 2 businesses, a visual arts collective, and a bamboo bike company. Most recently, he’s developed strategic communication plans for education initiatives, UX strategy for a social impact workplace development tool, and developed a social R&D collective that embeds ethnographic and design practices in social service organizations.
Senior Software Engineer
Craig joins the Arnhold Institute from Google, where he worked on their ad technology, and D.E. Shaw’s quantitative team. Prior to that, Craig did a PhD in Physics and spent some time in Israel as a postdoctoral scholar.
PhD, Physics, University of California, Berkeley
BA, Physics, Princeton University
Assistant Professor of Medicine, Field Researcher for Arnhold Institute
David Heller is a practicing internist and clinician-investigator who studies how to adapt primary care health systems in developing countries for the prevention and control of non-communicable diseases.
As an assistant professor in the Department of Health System Design and Global Health, and the Division of General Internal Medicine, both at Mount Sinai, Dr. Heller focuses his work on cardiovascular disease control in Uganda and Ghana.
As a Fogarty fellow in Mbale, Uganda, Dr. Heller conducted an evaluation of hypertension control programs associated with the SEARCH study, a randomized controlled trial of universal test-and-treat programs for HIV prevention and control.
As a primary care research fellow at the University of California, San Francisco, Dr. Heller studied the impact of university-policymaker partnerships on implementation of the Affordable Care Act, and the comparative effectiveness of statin use guidelines for primary prevention of cardiovascular disease.
In addition to peer-reviewed publications, Dr. Heller’s writings have appeared in The Washington Post, the San Francisco Chronicle, and The Lancet editorial series.
MD, University of California, San Francisco
MPH, Johns Hopkins Bloomberg School of Public Health
Residency, Internal Medicine, Osler Training Program, Johns Hopkins Hospital
Fellowship, Primary Care Research, University of California, San Francisco
Education Program Coordinator
Farah Khan is the Education Program Coordinator at the Arnhold Institute for Global Health. She is responsible for organizing all programmatic, teaching, and operational activities for the medical students in the global health education program. Farah’s interest in health care began in 2013 with New York City’s Health and Hospitals Corporation (HHC), where she worked with the Family Health and Support Center (FHSC) to improve access and treatment for families and children who were affected by drug dependency. Prior to HHC, Farah worked with the NYC Department of Probation in Family Court.
Farah was born in Bangladesh, an underserved country, but raised in Queens, New York. She understands the importance and need for global health education to improve global health equity.
When not working, Farah is an avid traveler, hoping one day she will visit every country in the world.
BA, Sociology, City University of New York (CUNY) Hunter College
MA, Criminal Justice, CUNY John Jay College of Criminal Justice
Advanced Certificate, Healthcare Policy and Administration, CUNY SPS
Sandeep P. Kishore is an Assistant Professor in the Department of Medicine, and the Department of Health System Design and Global Health at the Icahn School of Medicine at Mount Sinai.
He is also the founder of the global non-profit, Young Professionals Chronic Disease Network; his work focuses on the prevention and control of chronic illness in poor communities globally.
Dr. Kishore is the inaugural Lancet Awardee for Community Service, an MIT Dalai Lama Center Fellow, a Paul and Daisy Soros Fellow, and a term member of the Council on Foreign Relations. His work has been featured in the United Nations General Assembly, TEDMED, the WHO Executive Board and in journals including Health Affairs, The Lancet and JAMA.
BS, Duke University
M.Sc. as the Usher Cunningham Scholar, University of Oxford
MD and PhD, Cornell University in Evolutionary Microbiology
Medical Internship and Postdoctoral Fellowship, Yale University in Social Network Science and Global Health
Kyle is a front-end developer with the Arnhold Institute for Global Health’s data science team. He works on the product side of Atlas, where he is responsible for turning design mockups into a fully functional application. Kyle’s interests include creating lightweight, reusable software components and leveraging the latest technologies to solve complex problems.
Prior to joining the institute, Kyle worked as a Software Developer for Health Care Software (HCS), where he was responsible for developing front-end features for the HCS Interactant software platform. Additionally, he was the lead developer for the HCS Service Desk product.
BA, Physics and Mathematics, Geology (minor), Binghamton University
Erica Levine is the Program Manager at the Chronic Disease Action Center at the Arnhold Institute for Global Health. In this role, she is responsible for designing and testing solutions to help medically underserved patients self-manage multiple chronic conditions. She is an expert in behavior change science, and has over 10 years of experience designing technology-based public health solutions. Prior to joining the Arnhold Institute, Erica worked as the Programs Director at the Duke Global Digital Health Science Center. While there, she managed the development of a multi-study platform that helped researchers design automated, interactive text-message based health promotion interventions. She also ran an annual conference on mobile health research. Erica earned her BA in International Relations from Tufts University and her MPH in Sociomedical Sciences from Columbia University.
Associate Professor (Interim associate director)
Duncan Maru, MD, PHD is an epidemiologist and physician trained in internal medicine and pediatrics who conducts implementation science research on strategies to improve the delivery of evidence-based healthcare interventions in settings of extreme poverty. At Mount Sinai School of Medicine, is an Associate Professor (pending) at the Arnhold Institute of Global Health and the Departments of Health System Design and Global Health, Pediatrics, and Internal Medicine.
The focus of his research with the Arnhold Institute is in rural Nepal. Over the last twelve years, a non-profit healthcare provider he co-founded, Possible, has developed a unique public-private partnership with the Nepali government. Within this arrangement, Possible delivers, develops, and tests innovations in integrated care delivery systems, from hospital- to home-based care. Presently, Possible conducts over 150,000 hospital visits and 125,000 home visits per year via over 375 full time employees and an annual budget of $6 million.
With Possible, Duncan collaborates on scaling population health interventions in Nepal. Their implementation research arm has shaped national dialogue and policy around patient safety and overuse; public health surveillance systems that leverage community health workers; EMRs for chronic disease management; performance-based financing; district-level surgical care systems; and Quality Improvement for acute and chronic pediatric disease. His team is currently in the middle of a large-scale implementation research study of community health workers for maternal and child health, as well as studies of the integration of mental health services into primary care, digital tools for population delivery systems, and a longitudinal study of the impact of Nepal’s new national insurance scheme.
Prior to joining Mount Sinai, he served on the faculties of Brigham and Women’s Hospital Division of Global Health Equity, Boston Children’s Hospital Complex Care Service, and Harvard Medical School’s Department of Global Health and Social Medicine. Duncan graduated from Harvard College, received his MD/PhD from Yale University, and completed the Harvard Combined Internal Medicine-Pediatrics Program and the Brigham and Women’s Global Health Equity Residence Program. Duncan’s work as a physician researcher and epidemiologist has generated over 50 peer-reviewed articles. He is a recipient of the NIH's High Risk, High Reward Early Independence Award, an NIH R34 award, a Canada Grand Challenges Stars in Global Health Award, a Canada Grand Challenges Transition to Scale Award, a USAID PEER award, and a World Economic Forum and Schwab Foundation Social Entrepreneur of the Year Award.
He and his partner Dr. Sheela Maru, also on faculty at the Arnhold Institute, live in Jackson Heights with their sons Anand and Umed and parents Hansraj and Usha. He was a distance runner and triathlete growing up, and continues to run and bike wherever he can.
As Assistant Professor for Global Health and Obstetrics, Gynecology and Reproductive Science at Mount Sinai Health System and Advisor for Possible Health, Dr. Sheela Maru’s career exemplifies a critical analysis of the role of community health systems in empowering women, particularly in South Asia. As an academic leader, she creates ripples of impact by empowering future global health change agents. Dr. Maru’s talk at Mount Sinai will offer critical insights for those who are passionate about community health systems and ending gender violence.
Amanda is the Program and Policy Research Manager at the Arnhold Institute for Global Health. She leads the Global Advantage project, as well as the Institute's policy work. She previously worked for BRAC Social Innovation Lab as a Knowledge Management and Communications Officer where she led a mobile money innovation fund supported by the Bill and Melinda Gates Foundation, and a learning initiative focused on scaling social initiatives in South Asia funded by the Rockefeller Foundation. Prior to BRAC, Amanda was a Program Officer at the U.S. Department of Health and Human Services with the Beacon Community Program. She served as a Health Education Specialist at the U.S. Peace Corps in Mali. Amanda holds a joint Executive Masters in Global Public Policy and Management from New York University and University College London, and graduated from McGill University with a Bachelors in International Development with minors in Economics and Political Science. She is originally from Medina, New York.
Administrative Assistant I
Courtney is an administrative assistant at the Arnhold Institute for Global Health, providing aide and support to the chairman and research team. Coming from a healthcare and military family background, Courtney has had the opportunity to live in many states around the United States and experience and learn about each surrounding community growing up which fueled her desired to engage in healthcare for a long term career and eternal connection to the community with service, compassion, education and fellowship. She is currently completing a Bachelors/Master’s program at Brooklyn College.
Lead Health Systems Design Engineer, Mount Sinai Health Partners
Assistant Professor of Medicine, Icahn School of Medicine
Natalie Privett, PhD, focuses on improved decision making and efficient processes for complex problems and systems. Her work involves the design, improvement and implementation of systems to improve healthcare delivery and ultimately population health outcomes. She is Lead Systems Design Engineer at Mount Sinai Health Partners and Assistant Professor at the brand new Department of Health System Design and Global Health at the Icahn School of Medicine at Mount Sinai.
Dr. Privett received her Masters and PhD from Stanford University’s department of Management Science and Engineering, specialized in operations and supply chain management. She received her BS in industrial engineering from Texas A&M University and subsequently worked in manufacturing. Prior to joining Mount Sinai, she was Assistant Professor of Management and Policy at the Wagner Graduate School of Public Service at New York University and a Postdoctoral Research Fellow at the MIT-Zaragoza Logistics Program in Zaragoza, Spain.
MS, Management Science and Engineering, Stanford University
PhD, Management Science and Engineering, Stanford University
Post-Doctoral Research Fellowship, Global Health Supply Chains, MIT-Zaragoza Logistics Center
Visual Designer for System Design, Change Packet Developer & Lead Interaction Designer
Since joining the Department of Health System Design and Global Health as its lead visual interaction designer, David Rojas-Leon has continuously developed and refined advanced technical skillsets in his area of expertise, visual interaction design.
David has acquired his skills by working on a range of projects involving different design techniques, such as, digital and print design, branding, communication, and strategic design over the last 12 years. In addition to his breadth of experience, David incorporates interdisciplinary research skills for human-centered design, systems thinking and analyses of user interaction/user experience (UI/UX). This skillset is essential in collaborating with data scientists, engineers, and health workers to translate and articulate abstract thought models into product solutions for end users by utilizing visual design tools for verbal and nonverbal communications.
Born and raised in Bogota, Colombia, David’s first job was at Casa Editorial El Tiempo, Colombia’s largest daily newspaper. In 2010, he began work with the Bogota government for the Housing Authority of Bogota and remained in the public sector working with the Urban Studies Institute at the National University of Colombia as a designer and visual communicator.
David believes that designers have an important role to play in social, economic, and political transformation. His experience in New York City includes serving as a Visual Design Fellow for the United Nations Foundation where he worked on the Foundation’s Mashable Social Good Summit 2015 and the Earth to Paris Summit 2015. David also co-produced the Priya’s Shakti Augmented Reality Art Exhibition.
MFA, Design for Social Innovation, School of Visual Arts, New York
BFA, Graphic Design, Universidad Jorge Tadeo Lozano, Bogota
Director of Design and Product Development
As Director of Design and Product Development at the Arnold Institute for Global Health in the Mount Sinai Health System, Bruno leads a team of Experience Designers and Social Innovators that design services and products that are user-centric for the improvement of population health.
His extensive design experience includes global brand repositioning, television network branding, environmental graphics, and digital applications for both mobile and the web.
Most recently, Bruno created digital experiences for the classroom based on the NGSS (Next Generation Science Standards) in partnership with Lawrence Hall of Science, UC Berkeley. He is also developing a geographic information system to create transparency and help Mexico City citizens identify areas of need. Bruno is passionate about technology and the role it can play to affect social change, and his goal is to ensure that innovation benefits the entire society, not only a privileged few.
Bruno’s works have been featured by many prominent design publications, and have been on display at the Museum of Modern Art (MOMA), and the Cooper Hewitt Museum, both in New York City.
Bruno Silva is a PhD Scholar at the SmartLab for Inclusive Design and Creative Technologies at the University College of Dublin. He holds a MFA in Design for Social Innovation from the School of Visual Arts and a BFA in Graphic Design and Advertising from the School of Visual Arts.
Message from the Director, Prabhjot Singh
What is global health? At the Arnhold Institute for Global Health, we are focused on protecting and improving the health and well-being of everyone on the planet. We envision a future where every individual has the same opportunity for health in every community across the world.
The need for more effective health care systems arises in communities around the world—from underserved communities in sub-Saharan Africa, to emerging middle-class communities in South Asia, to the diverse communities of East Harlem.
As the global arm of the Mount Sinai Health System, the Arnhold Institute leads research on the design of more equitable and effective care models, disseminating those models through digital products, training systems, and policy design. In close partnership with the Mount Sinai Department of Health System Design and Global Health, we work to accelerate and scale those models, both domestically and abroad. In addition, as part of the Icahn School of Medicine at Mount Sinai, our faculty prepares the next generation of global health leaders to apply these interdisciplinary tools to problems we cannot yet foresee.
As the Arnhold Institute for Global Health engages communities around the globe, again and again we find examples of places that face the same problems, despite having very little else in common. We have much to learn from these places—and they can benefit by learning from each other.
Yours in partnership for building a healthier world,
Prabhjot Singh, MD, PhD
Director, Arnhold Institute for Global Health
Chair, Department of Health System Design and Global Health
Ky-Shana Urie, BS, is the Department Administrator of Health System Design and Global Health. She provides leadership and administrative direction for faculty and staff in the department, which includes strategic planning of both grant activities and delivery system-based initiatives as well as oversight of grants and non-grants financial accounts, and management of the day-to-day operations for the department.
Before her current role, she was a Practice Improvement Facilitator at NYU Langone Health. She was responsible for preparing staff and providers on value-based healthcare by improving workflows, optimizing skillsets, and training staff and providers. Ky-Shana previously managed the daily operations as a Business Manager at NYU Langone Health and as a Practice Manager at NYU College of Dentistry. Before her career in healthcare, she was a Human Resources Manager in the hospitality industry.
Ky-Shana’s extensive experience in human resources and in improving operational efficiency, program development, and strategic planning helps provide exceptional care to patients and foster an environment for staff to grow.
Vice Chair of Research
Dr. Vreeman is the Vice Chair for Research in the Department of Health System Design and Global Health at the Icahn School of Medicine at Mount Sinai and the
Director of the Sinai Global Sites Network for the Arnhold Institute for Global Health. She is a pediatrician and health services researcher with an extensive history of leadership building Global Health research programs to generate the evidence needed to improve care systems worldwide. Dr. Vreeman is also currently the North American Chair for Pediatric Research for the AMPATH Research Network in Kenya. The AMPATH partnership provides HIV treatment for over 150,000 patients in Kenya and is building a comprehensive healthcare model in Kenya in partnership with the Kenya Ministry of Health. Dr. Vreeman also chairs the Pediatric Working Group for the global International Epidemiologic Databases Evaluating AIDS (IeDEA) consortium, a global consortium of HIV care programs funded by the National Institutes of Health.
Dr. Vreeman’s research focuses on improving healthcare for children and adolescents living with HIV within resource-limited settings. She is an international expert on children’s adherence to HIV therapy, supporting disclosure of HIV status, HIV-related stigma, and mental health and other behavioral challenges for adolescents living with HIV in sub-Saharan Africa.
Dr. Vreeman graduated summa cum laude with a Bachelor of Arts from Cornell University. She received her MD from Michigan State University College of Human Medicine, and completed her internship, residency, and a chief residency in pediatrics at the Indiana University School of Medicine. She also completed a fellowship in Children’s Health Services Research and a master's degree in clinical research at the Indiana University School of Medicine.
In addition to her academic research pursuits, Dr. Vreeman is the co-author of three popular books debunking medical myths and applying evidence to the (often false) ideas people hold about their bodies and health. In their best-selling books, Don’t Swallow Your Gum: Myths, Half-truths, and Outright Lies about your Body and Health, Don’t Cross Your Eyes… They’ll Get Stuck Like That! And 75 Other Health Myths Debunked, and Don’t Put THAT in THERE! And 69 Other Sex Myths Debunked, Dr. Vreeman and Dr. Carroll provide light-hearted reviews of the science that explains why so many of those weird and worrisome things we think about our bodies are mistaken. Their research has been featured in The New York Times, USA Today, The Los Angeles Times, Scientific American, Newsweek, and many other publications. They have appeared on Good Morning America, CBS Evening News, CNN, Dr. Oz, BBC News Hour and many other national and international television and radio shows.
Director of Informatics
Jeb Weisman, PhD, is responsible for leading a team of software engineers, machine learning experts, data scientists, and researchers to build analytics and visualization tools and platforms at the Arnhold Institute for Global Health. The Institute’s premiere analytics platform, ATLAS, supports transformative public health work on local and global scales, as well as providing a resource for researchers and policy-makers. Prior to joining the Arnhold Institute, Jeb spent three decades working in primary and tertiary care health information technology. He has served as a member of faculty and administration in computer science, public health, information systems, and serves with many professional associations and national collaboratives. Holding a doctorate in anthropology, as well as being an informaticist, his work spans non-profit, higher education, local, state, and federal government domains. He is a researcher at SMARTlab, University College, Dublin and OCADU, Toronto. Jeb lectures, builds tools, and advises on ethics in technology, technologies for disaster preparedness and response, and understanding unanticipated uses of complex technical and social systems.
He works to translate high-level ideas into practical informatics applications and the human application of technology on a global scale.