The Office of Well-Being and Resilience

The Office of Well-being and Resilience believes that your professional fulfillment is essential to your well-being and the delivery of the best education, research, and patient care. Our mission is to drive change by promoting initiatives aimed at removing barriers to your well-being and reconnecting you with the meaning of your work.

Located within the Office of the Dean, the Office of Well-Being and Resilience is a new initiative dedicated to the well-being and resilience of students, trainees, researchers, and clinical and non-clinical faculty within the Mount Sinai Health System. Our team is composed of national experts, advocates and leaders committed to our mission.

We want to hear your voice to learn about what you need to experience professional fulfillment through your work. Together, we will drive a number of new and ongoing system-level efforts to meet those needs. To make sure we hear your voice, over the next year we will distribute online well-being surveys, conduct focus groups, and meet regularly with Mount Sinai students, trainees, and faculty. Your survey responses will remain anonymous and confidential, and will help us assess levels of engagement and burnout across the system and gauge the overall awareness of available mental health and well-being resources. Your responses will help us identify opportunities for resource improvement and inform how we create new initiatives.

We believe that well-being is a shared responsibility. For those who express an interest, we will provide opportunities to develop personal well-being and resilience skills. For those in distress, we will partner with our mental health colleagues to provide the necessary resources. There are also large efforts already underway across the Mount Sinai Health System with great potential to make improvements in the work place that will in turn lead to improvements in the well-being of those who work and learn here. Together we aim to best enable you for success.

Our goal is to help you feel engaged, energized and empowered to complete the noble work to which you have dedicated yourself. Below you will find currently available system-level and individual-directed well-being resources and initiatives. Stay tuned, there’s more to come.

Meet Our Team 

Jonathan A. Ripp, MD, MPH
Chief Wellness Officer
Senior Associate Dean for Well-Being and Resilience

Lauren Peccoralo, MD, MPH
Associate Dean for Faculty Well-Being and Resilience

Basil Hanss, PhD
Associate Dean for Graduate School Well-Being and Resilience

Alicia Hurtado, MD
Associate Dean for Undergraduate Medical Education (UME) Well-Being and Resilience

Saadia Akhtar, MD
Associate Dean for Graduate Medical Education (GME) Well-Being and Resilience

Anu Anandaraja, MD, MPH
Director, Office of Well-Being and Resilience

Sharissa Rivera
Program Coordinator, Office of Well-Being and Resilience

Our first step in addressing your well-being needs is gaining an understanding of what those needs are through surveys.

Faculty survey
The Office of Well-being and Resilience plans to distribute an anonymous institution-wide Faculty Well-being Survey. The survey aims to determine the levels of well-being and burnout among our faculty and serve as a means to gather faculty opinion about which factors most contribute to well-being or burnout. The survey will also assess current and needed resources for mental health and well-being and will identify which interventions might be most effective in each department. We encourage all faculty (clinical and non-clinical) to complete this survey when it becomes available. The information we gather will be essential in developing our well-being efforts across the institution. Thank you in advance for your participation! 

Medical and graduate student and post-doc fellow survey
We are planning future surveys to assess the well-being and needs of medical students, graduate students, and post-doctoral fellows.

Resident and fellow survey
Earlier in 2018, the Department of Graduate Medical Education administered a well-being survey to residents and fellows across the health system with more to come from the Office of Well-being and Resilience and Office of Graduate Medical Education.

Faculty wellness champions
In addition, many departments have been designating faculty wellness champions to serve in a role that allows these individuals to be the voice of their department. These faculty wellness champions will conduct focus groups and hold meetings within their departments to identify department-specific drivers of well-being and dissatisfaction to help guide departments as they focus on the well-being of their faculty and trainees.

A number of efforts are underway that address workplace well-being at the institutional level.

Electronic Health Record Optimization
We recognize that the Electronic Health Record (EHR) plays a major role in users’ workplace well-being. The following EHR improvement initiatives are currently underway.

  • EPIC Thrive Curriculum
    This program will help existing users become more proficient with the use of EPIC in the following ways: In Basket Management, Chart Review, Ordering, Schedule Management, Documentation, Problem List and Diagnosis Management, and Quality Initiatives. The Thrive Curriculum is available through one-on-one optimization sessions with EPIC users, online resources including PEAK, drop-in events and local experts. Led by Bruce Darrow, MD, PhD and Avniel Shetreat-Klein, MD, PhD. For more information, please contact Bruce Darrow at bruce.darrow@mountsinai.org.
  • EPIC Champion Training
    Mount Sinai will offer advanced training to clinicians interested in maximizing EPIC efficiency, information gathering, documentation, and ordering for their Departments. EPIC Champions will be able to mentor new users, find creative solutions to problem scenarios, and identify opportunities to improve the system. This program requires attendance at a 6 hour in-person class. Further training is available through self-scheduled webinars.  It is the hope that Epic Champions will be spread across the Health System.. For more information, please contact bruce.darrow@mountsinai.org or avniel.shetreat-klein@mountsinai.org.
  • Speech to Text Software
    The FPA and Hospital IT are pleased to introduce a new suite of Voice Recognition-Transcription products from MModal. Two products, Fluency Mobile and Fluency Direct will be added to the portfolio of dictation solutions you may choose. Fluency Direct represents tight integration of a voice-to-text solution into the EPIC EMR. With much less typing and mouse clicking, one can dictate free text where appropriate, verbally navigate EPIC, and navigate EPIC’s commands using speech. Led by David Mendelson, MD. Please contact Jessica Backman for more information at jessica.backman@mountsinai.org.

A pilot conducted in June had extremely high user satisfaction as the following quotes from our clinical colleagues indicate:

“After about 2 weeks of use, I wanted to give you my enthusiastic feedback for the new dictation system. I am probably using less than half its capabilities, and I am already finding it is speeding up my day and making it a lot more enjoyable.”

“My efficiency and (dare I say) enjoyment of documenting is so much greater on the dictation workstation. I thought I was fairly efficient with EPIC templates, but even after a week of MModal, I'm more efficient, and I've barely begun using any more advanced features.”

Practice Transformation in Primary Care
At Mount Sinai, we believe it is important that physicians and care teams are supported to experience as much joy as possible in caring for others. To address this need, the Mount Sinai Primary Care Institute in partnership with Mount Sinai Population Health is committed to investing in redesign efforts that will improve practice operations to create a practice environment where patients and care teams can thrive. Our redesign efforts focus on helping practice care teams develop productive relationships with patients and build community, especially with the most vulnerable patients. Gradually, each practice will be able to create a network of peers focused on nurturing our valuable care teams. Led by Roy Cohen, MD and Jorge Rodriguez in partnership with Stella Safo, MD. This effort is due to roll out in the fall of 2018 in phases across multiple practices.

Policies that Promote Well-Being

Graduate Medical Education (GME) Wellness Days Policy
Graduate Medical Education (GME) Expectations for the Promotion of Well-Being
Paid Family Medical Leave

Evidence indicates that individuals benefit from participating in personal well-being interventions. The initiatives below are intended to address well-being on an individual basis rather than at the system-level.

Well-Being Workshops 
We provide support for departments interested in offering well-being workshops in narrative medicine, mindfulness, and facilitated discussion with faculty. Our office works with your department and provides some funding for expert facilitators to conduct these workshops. If your department is interested in providing a series of hour-long sessions, please complete our request form. Upon submission, we will contact you to review your request and begin the scheduling process. Led by the Office of Well-Being and Resilience and the Department of Graduate Medical Education.

Mount Sinai Wellness
Mount Sinai Wellness offers physical health wellness programs, such Mount Sinai Fit and Mount Sinai Calm. These arepersonalized, supportive and streamlined offerings. For information about nutrition, exercise, diabetes, diabetes prevention services, and primary care wellness visits, please email us. For information about stress reduction, resilience and overall wellbeing programs, such as yoga, and mindfulness, email 4calm@mountsinai.org. Led by Jane Maksoud, Chief Human Resources Officer.

Spiritual Care and Education
Spiritual Care and Education offers interfaith spiritual care that respects various individual beliefs. Whatever your faith, this program offers healing, hope, and comfort. Professional chaplains help you emotionally and spiritually.The center also offers a Chi Cart with tea and aromatherapy, and a quiet, safe space for self-care. For information, call 212-241-7262. Led by Deborah Marin, MD, Director of Spiritual Care and Education.

Mount Sinai Recreation Office
The Recreation Office offers discounts to many New York City cultural events, such as Broadway and Off-Broadway shows, movies, sporting events, amusement parks, restaurants, health clubs and spas, hotels, cell phone services, car rentals, and more. For access, use your Mount Sinai Health System I.D. For information and assistance, call 212-241-6660.

 

The following programs are designed to support the well-being of students and trainees.

IcahnBeWell
This is a medical student-directed program that provides resources to support spiritual, emotional, physical, professional, social, and financial well-being.

THAW - Graduate & Post Doc Well-Being Committee
Through this committee, PhD, Master’s, and Postdoctoral trainees are working to improve training environments by advocating for change, and implementing well-being programs and resources for the graduate school trainees.

Resident & Fellow Well-Being Subcommittee
In this subcommittee, house staff, faculty, and administrators come together to develop programs and policies aimed at promoting trainee well-being and preventing or mitigating job burnout. This subcommittee also advocates for residents experiencing mental health concerns. Led by subcommittee co-chairs Saadia Akhtar, MD and Paul Rosenfield, MD. To contact the subcommittee, or to get involved, email Muhammed Khalid.

Student Trainee Mental Health (STMH)
STMH provides confidential mental health services to all medical and graduate students, resident physicians, and clinical and postdoctoral fellows through the following services: consultation, psychotherapy and counseling, medication management, referral for adjustment difficulties, burnout, depression, anxiety, and attentional symptoms. You may call 212-659-8805 for further information.

Employee Assistance Program (EAP)
Licensed social workers provide Mount Sinai Health System employees and dependents free short-term counseling services. All visits are confidential. For information or to make an appointment, call 212-241-8937. Led by Daniel Hughes, PhD, Director of EAP.

Psychiatry Faculty Practice
Top tier psychiatric providers treat Mount Sinai Health System employees at the Mount Sinai Faculty Practice. For a referral, call 212-659-8753.  Led by Kimberly Klipstein, MD, Director PFP.

Psychology Today 
This website provides listings of mental health providers by specialty and geographic area.

Mount Sinai Primary Care

Your primary care physician can offer assessment and management of some mental health concerns (such as anxiety and depressions) and suggest next steps to meet your health care needs. To find a primary care doctor in the Mount Sinai Health System, call 800-TO-SINAI (867-4624) or 800-637-4624.

NYC WELL
NYC Well connects you with suicide prevention and crisis counseling, peer support, and short-term counseling. Call us for help scheduling appointments or finding other mental health services. Dial 1-888-NYC-WELL (1-888-692-9355).

The following related Mount Sinai offices provide valuable programs.

The Ombuds Office
We are an independent resource for medical students, graduate students, and postdoctoral fellows in the Graduate School of Biomedical Sciences, residents and fellows in Graduate Medical Education programs, and faculty at the Mount Sinai Health System that includes the Icahn School of Medicine. Our Office provides a confidential, impartial, and relaxed atmosphere as we ensure fair and equitable conflict resolutions in workplace and educational settings. For information, call 212-659-8848. Led by Deborah Marin, MD, Director of Ombuds.

 

ICARE Peer Support
Our team offers peer support to health care workers who experienced a particularly stressful work-related clinical incident. Call us 24 hours a day, 7 days a week at 212-241-8989. We will return your call. Led by Bonnie Portnoy, MJ, BSN, CPHRM, CPSO, Vice President of Risk Management

Mount Sinai Employee Benefits Office
We help you enroll in or update your health insurance and other employee benefits, such as medical, prescription, dental, vision, TRIP (Transit/Parking), FSAs (Health Care/Dependent Care). Call us at 866-700-6762.

Office of Diversity and Inclusion (ODI)
The ODI supports the Mount Sinai Health System in living up to our principles of diversity and inclusion for excellence and innovation. Our mission is to champion a diverse workforce, strive to create a multicultural environment, and foster an inclusive setting as we care for a diverse patient population in New York City and wherever Mount Sinai doctors practice. Led by Gary Butts, MD, Dean for Diversity Programs, Policy, and Community Affairs.

Office of Academic Development and Enrichment (OADE)
The OADE offers career development for faculty. We offer a broad range of workshops, specialized one-on-one meetings, collaboration initiatives, and direct access to the many resources of the Icahn School of Medicine at Mount Sinai. We also provide guidance and resources for faculty to enhance mentoring, become leaders, and collaborate. Led by Lakshmi Devi, PhD, Dean for Academic Development and Enrichment.

For those employees, students, trainees and faculty who exercise to and from, or at work, there are newly renovated showers for your use as a resource at the following locations: rooms 280 (male) and 281 (female) on GP3.

Lactation Room Locations
555 West 57th Street, Floor 19 
Annenberg, MC Level 
KP, Floor 3
320 E 94th St, Floor 4
150 East 42nd St, 2nd FL
150 East 42nd St, 3rd FL 
150 East 42nd St, 5th FL
150 East 42nd St, 10th FL