The Supply Center at Hess Freezer Farm provides reagents for researchers at the Icahn School of Medicine at Mount Sinai community. Special orders of any product from the catalogs of Thermo Fisher Scientific (formerly Life Technologies) and Sigma-Aldrich can be made and delivered within 24-48 hours. Shipping is free!
For more information or to sign up for an account please feel free to contact us via email: firstname.lastname@example.org
** Friendly Reminders **
- Our pick-up days are Tuesdays and Thursdays. We will send out an email blast with the pickup windows on those days.
- **If you do not pick up or respond to our email attempts after the third attempt, we will no longer email you for the item(s) and will not approve an order until the current item(s) is picked up.
- Deliveries typically arrive (to us) at the end of the workday (between 4:00 pm or 5:00 pm); we then unpack, label, and store them at the correct temperature.
- We will only contact you the following day after the ladder process has been completed.
- If you have any questions about delays or back-ordered items, make sure you contact Thermo Fisher at (888) 584-8840 or email@example.com and Sigma Millipore at (800) 325-3010 or firstname.lastname@example.org, and obtain tracking/delivery information before contacting us.
- If Thermo Fisher or Sigma Millipore confirms that your item has been delivered by providing shipping/tracking information, then you can contact us to get assistance with locating that order (if we have not contacted you already).
**NOTE – Although tracking information may show as delivered, it does not mean that we received it. It typically means it arrived at the loading deck (or mailroom) and still has to be delivered to us at the Supply Center location. Thus, whenever you obtain tracking information, send an email with the tracking information and your order number so we can follow up with the loading deck (or mailroom).
- Sometimes items are delivered WITHOUT a NAME or ORDER NUMBER. So we might have it but may not know who to contact if the item is not showing on our transaction report.
- You can have your orders go directly to your lab, or to our direct location at the Hess Freezer Farm at:
Supply Center/Freezer Farm
1470 Madison Ave
Floor SC2M, Room 106
New York, NY 10029
- Millipore Sigma Icahn Stock Room
- Millipore Sigma In-Stock Items: Stockroom List (PDF) | Stockroom List Inventory (Excel Spreadsheet)
- You can easily track your ThermoFisher order online by visiting the check order status page and entering the order number and shipping ZIP or postal code.