The Personal Leadership Development domain enhances your ability to navigate real-world organizational duties, and teaches you how to:

• Build and manage team decision making
• Update and improve project leadership skills
• Lead change management processes
• Manage conflict and problem solve
• Develop cultural competence to serve heterogeneous populations
• Recognize and analyze the ethical dimensions that arise in the course of health care delivery

The Technical and Substantive Knowledge domain teaches you the administrative skills needed for everyday work in your career, and hones your ability to:

• Use financial information in strategic decision making
• Navigate medical reimbursement and payment systems
• Use economic analyses to understand major market influences and to find organizational cost effectiveness and efficiencies
• Identify successful models of cost containment that enhance quality service delivery
• Apply operations management tools/practices toward performance improvement and optimization
• Apply basic tenets of human resource management to health care delivery problems
• Appraise the use of evidence-based and leveraged translational science for decision making in health care delivery
• Articulate the role of information systems and technologies in improving patient-centered health care delivery
• Understand the content and likely implications of the Affordable Care Act (ACA) and the nature of the regulatory system
• Identify potential methods for managing patient growth under ACA
• Analyze social and behavioral determinants of health
• Craft potential solutions to the major challenges of public health interventions
• Apply principles of safety and risk management towards improving health care delivery effectiveness
• Understand the strengths and limitations of innovations in clinical microsystems

The Conceptual Reasoning domain tackles big-picture challenges and solutions in health care, including:

• Rationales, theories, and political models of health care policy making
• Strategy creation and implementation methods
• Processes for creating and employing innovation
• Strategies and principles of efficient health care
• Legal perspectives and context about health care delivery issues