International Travel Risk Mitigation Program

Mount Sinai has established a comprehensive International Travel Risk Mitigation Program for individuals on Mount Sinai Travel. This program consists of two parts, International Travel Medical Insurance underwritten by AXIS Insurance company and International Travel Medical and Security Assistance and Risk Services provided by International SOS. In combination, these two services ensure that international travelers have access to the services they require to ensure safe, secure, responsible travel, and in the event of an urgent or emergent health need, have access to adequate healthcare services.

International SOS

International SOS provides a variety of services for travelers, including emergency medical and security evacuation/repatriation assistance, 24-hour access to International SOS coordinating doctors and multilingual assistance professionals, routine and emergency medical advice and referrals, 24-hour access to a global team of security experts, outpatient case management, guarantee of medical expenses, emergency message transmission, translation/interpreter services, lost document advice and assistance, and legal advice referrals. International SOS also offers a video providing more information.

AXIS International Travel Medical Insurance

The travel medical insurance policy linked to International SOS and underwritten by AXIS provides Mount Sinai travelers with coverage for urgent and emergent medical care. In addition, it can provide some coverage for dental emergencies and a bedside visit or emergency reunion in case of hospitalization. Additionally, this policy allows for international personal travel, up to 14 days, in conjunction with travel on behalf of Mount Sinai, to be covered as well. View a list of important exclusions.

Eligibility & Enrollment

Enrollment and coverage under the International Travel Risk Mitigation Program is provided to eligible students, residents, fellows, faculty employees, and staff employees. In order to be eligible for coverage you must be on “Mount Sinai Travel” for some or all of your international travel. Learn about “Mount Sinai Travel.”

In order to enroll in the International Travel Risk Mitigation Program one must register through the MyTrips Portal. No separate registration with AXIS is required. Should AXIS’ services be needed, ISOS will work behind the scenes with AXIS to coordinate payment on your behalf.

After registering through the International SOS portal it is important that registered individuals retain proof of membership while they are abroad. The membership card should be printed out and kept on your person at all times while traveling. When calling ISOS, Mount Sinai’s membership #11BYSG000018 listed on the card will help identify you as covered by Mount Sinai’s policy.

The ISOS portal can provide important country-specific pre-trip advice as well. In addition, the ISOS app provides the most up to date information about a location as well as quick access to emergency assistance from ISOS and the ability to check in with one’s location.